Slow mail service has been causing headaches for some Norris City water customers. Some are not receiving their water bills or they are arriving late, putting customers in arrears on paying their water bills on time. The Village is attempting to assist customers by alerting them via email alerts when the bills go out.
The post office says the sorting machine in St. Louis has issues with the billing cards. Mayor Skip Land on Monday night said he was advised by the post office to use larger paper bills in stamped envelopes, which would significantly raise the cost of mailing. The Mayor recommended that customers be given an extra week to get their payments made before late charges apply. The board agreed to extend the payment deadline by a week until the end of each month.
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